Skip to Content

Emergency and Crisis Services

UPMC Western Psychiatric Hospital and UPMC Western Behavioral Health

A mental health crisis can happen in an instant, and immediate treatment may be needed.

UPMC Western Psychiatric Hospital’s Psychiatric Emergency Services (PES), located in Pittsburgh’s Oakland neighborhood, is open 24 hours a day for people of all ages.

We offer a safe and secure treatment setting, including a separate area for child and adolescent patient. Each patient meets with a team of specialty trained physicians, nurses, and clinicians who are committed to providing the best emergency care.

Our Mental Health Emergency Services

At the PES, our services include:

  • Evaluations for psychiatric or substance abuse conditions
  • Walk-in crisis therapy
  • Inpatient admission
  • Referral to drug and alcohol programs
  • Referral to behavioral health treatment

You do not need a doctor to refer you to the PES. Our doctors, nurses, and staff will work with you to find the right treatment.

For an emergency, please call 412-624-1000 or toll-free 1-877-624-4100.

Take a virtual tour of the PES

Patient and Visitor Guide

Download our Patient and Visitor Guide to learn more about what to expect upon arrival at UPMC Western Psychiatric Hospital. For information on COVID-19 visitation guidelines, please review our policy.

resolve Crisis Services

Crisis intervention and avoiding the need for hospitalization are at the heart of resolve Crisis Services. Anyone who lives in Allegheny County can access its services — available 24/7 — regardless of ability to pay or type of crisis. Programs include phone counseling, mobile crisis unit, walk-in center, residential services, and child and adolescent crisis team intervention.

UPMC Western Behavioral Health Crisis Services

UPMC Beaver Crisis

Beaver Crisis Intervention Services supports individuals of all ages experiencing a mental health crisis.

  • 24/7 Telephone Hotline:1-800-400-6180
  • Walk-in Assessment: Monday through Friday, 8 a.m. to 5 p.m.

    1020 8th Ave., Suite 136
    Beaver Falls, PA 15010

    (After 5 p.m., assessments can be provided at a local hospital emergency department)

  • Mobile Crisis Services: Monday through Friday, 9 a.m. to 7 p.m. (excluding holidays) and Saturday, 11 a.m. to 7 p.m. 

UPMC Altoona Crisis Services

UPMC Altoona’s Crisis Team manages behavioral health crises in a timely manner, where and when community members throughout Blair County need help most.

  • 24-hour hotline: Call 814-889-2141, Option 1, anytime to speak with a trained counselor.
  • Walk-in center: No appointment is needed to get help at our walk-in center, located at 501 Howard Ave., Building C, Suite 104, Altoona. Walk in anytime on weekdays from 8 a.m. to 8 p.m. You can talk to a counselor or connect to other help you need.
  • Therapeutic milieu: Therapeutic milieu is available for additional support, Monday through Friday from 9 a.m. to 5 p.m., and is provided by clinicians and/or peer support specialists. Our therapeutic milieu provides anyone in crisis with the opportunity to take a time-out, catch their breath, and receive additional support.
  • Access center: If you are not experiencing an urgent mental health need, we also provide a wide variety of services through our Access Center. Call 814-889-2289, Monday through Friday, 8 a.m. to 4 p.m.

    501 Howard Ave.
    Building C, Suite 104
    Altoona, PA 16601

  • Mobile Crisis Team: Our mobile crisis team travels anywhere in Blair County to provide face-to-face crisis services.

UPMC Safe Harbor Crisis Services

UPMC Western Behavioral Services at Safe Harbor offers around-the-clock phone, walk-in and community-based crisis intervention services for children, teens, and adults, as well as a crisis residential unit.

  • 24/7 Telephone Hotline: Call 814-456-2014 or 1-800-300-9558
  • 24/7 SafeLine for Kids and Teens: Call 814-456-7233
  • 24/7 WarmLine (Non-crisis calls with a certified peer specialist): Call 1-877-550-4407
  • 24/7 Walk-in Assessments:

    2560 W. 12th St.
    Erie, PA 16505

    24/7 Mobile Crisis Services: Call 814-889-2141

Contact Us

For an emergency, please call 412-624-1000 or toll-free 1-877-624-4100.

Crisis support services for residents in Allegheny County: call resolve Crisis Services at 1-888-7-YOU CAN or 1-888-796-8226.


Text MHTOOLS to 91939