A mental health emergency can happen to anyone at any time. You, your child, your teen, or another loved one could have a crisis at home, school, or work. Emergencies happen in the middle of the day or late at night.
A mental health incident is a crisis if you decide it is a crisis. You define what a crisis looks like to you.
You may be dealing with an ongoing mental health diagnosis or substance use disorder. Maybe a series of problems have piled up or your relationships are falling apart. You’re starting to feel panic or despair. You may even have suicidal thoughts.
The common thread of all crises is that they require action right away. Some people in crisis need someone to talk to or a place to stay for a few nights and ongoing counseling. Other people may need to stay in the hospital with the support of a care team. UPMC Western Behavioral Health will connect you to the right resources.
You can access our emergency and crisis services in locations throughout Pennsylvania for an urgent mental health need.
Western Behavioral Health handles more than 177,000 calls a year. We have:
We're here to help you manage what feels unmanageable.
If your life is in jeopardy right now, you need emergency care.
Go immediately to UPMC Western Psychiatric Hospital or your nearest hospital emergency department if you are:
UPMC Western Psychiatric Hospital
Psychiatric Emergency Services
3811 O’Hara Street
Pittsburgh, PA 15213
412-624-1000
Seek crisis center services if your current issue isn't life-threatening but could get worse without help. If you need someone to talk to and immediate support, crisis services can help.
You can always call 988 for any mental or behavioral health emergency.
988 is the National Suicide Prevention Lifeline — a suicide and crisis lifeline that anyone in the United States can call and be connected to local crisis support. In Pittsburgh and Allegheny County, that's resolve Crisis Services.
If you or your loved one is dealing with an urgent mental health need, call UPMC Western at 412-624-1000 or toll-free at 1-877-624-4100.
Our Psychiatric Emergency Services is open 24 hours a day 7 days a week for people of all ages with an urgent mental health need. A specialty team of doctors, nurses, and clinical staff is on hand for walk-in emergency psychiatric care.
You’ll receive treatment in a safe and secure treatment setting. Children and teens can get help at Western Psychiatric Emergency Services and are treated in a separate pediatric area.
You don't need a referral from a doctor to go to Western. Once you’re here, you’ll get an immediate psychiatric and substance use assessment to help us know how to help you.
Crisis services are provided for:
See all UPMC emergency department locations.
If you or a loved one is dealing with a mental health crisis, behavioral emergency, or thinking about suicide, you can find someone to talk to, someone to come to you, and someplace to go at resolve Crisis Services.
resolve Crisis Services is open 24 hours a day, 365 days a year. It's free to all people who live in Allegheny County. We help both children and adults.
Call the resolve Crisis Services hotline at 1-888-796-8226.
Or go to our walk-in crisis center at:
333 North Braddock Ave.
Pittsburgh, PA 15208
Allegheny County and UPMC Western Psychiatric Hospital work together to offer these crisis services.
UPMC Western Behavioral Health services operate all day, every day and provide services over several counties. Our goal is to help as many people who are in crisis as possible.
Our emergency and crisis services are:
You can call any of these numbers, 24/7, 365 days a year:
Your health information, right at your fingertips. Select MyUPMC to access your UPMC health information. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal.
The portal for all UPMC patients EXCEPT those in Central Pa.
The portal for UPMC patients in Central Pa.
The portal for UPMC Cole patients receiving inpatient care.
