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Patient Satisfaction and Survey

At UPMC, our vision is to place our patients, health plan members, employees, and community at the center of all we do. To do this, we give the right care, in the right way, at the right time, every time.

We also believe that transparency is vital. We want to help you and your family see how we capture people's experiences at UPMC.

About Our Satisfaction Surveys

UPMC measures many aspects of our members' experiences. We work with an independent research company, Press Ganey, to give out our surveys.

For more than 25 years, Press Ganey has been an industry leader in health care satisfaction. Press Ganey works with more than 10,000 health care organizations in the U.S. to improve clinical and business results. This includes 50% of all U.S. hospitals.