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Condition Help

Condition Help is a 24/7 patient safety hotline that patients or support persons can call when there is a:

  • Health emergency in the patient’s room and they can't get the attention of hospital staff.
  • Change in the patient’s condition and the health care team is not addressing it.
  • Communication breakdown or concerns about the patient's care.

Why Does UPMC Have Condition Help?

In the early 2000s, leaders at UPMC Shadyside saw a vital need for quickly addressing communication problems in patient care. They launched Condition Help after 18-month-old Josie King died from medical errors at another east coast hospital.

Condition H empowers patients and their support persons to speak up when they feel something isn’t right. Calling the hotline can help prevent medical errors and communication breakdowns in patient care.

The program started at UPMC Shadyside and later expanded throughout the entire health system.

Condition Help Phone Numbers

For Condition Help, please call the phone number associated with the hospital you are in:

Southwestern Pa.

  • UPMC Children’s Hospital of Pittsburgh: 412-692-3456
  • UPMC East: 412-664-2000
  • UPMC Horizon—Greenville: 724-983-3190
  • UPMC Horizon—Shenango Valley: 724-983-3190
  • UPMC Jameson: 724-656-3939
  • UPMC Magee-Womens Hospital: 412-641-4444
  • UPMC McKeesport: 412-664-2000
  • UPMC Mercy: 412-232-8111
  • UPMC Passavant—Cranberry: 412-748-4341
  • UPMC Passavant—McCandless: 412-748-4341
  • UPMC Presbyterian and UPMC Montefiore: 412-647-3131
  • UPMC Shadyside: 412-647-3131
  • UPMC St. Margaret: 412-784-2849
  • UPMC Western Psychiatric Hospital: 412-586-9742

West Central Pa.

  • UPMC Altoona: 814-889-4000
  • UPMC Bedford: 814-623-4740
  • UPMC Somerset: 814-443-5000

Central Pa.

The hospitals below can reach Condition Help at 717-988-4357.

  • UPMC Carlisle
  • UPMC Community Osteopathic
  • UPMC Hanover
  • UPMC Harrisburg
  • UPMC Lititz
  • UPMC Memorial
  • UPMC West Shore

North Central Pa.

  • UPMC Cole: 814-558-7183
  • UPMC Lock Haven: 570-893-5000
  • UPMC Muncy: 570-546-8282
  • UPMC Wellsboro: 570-724-1631
  • UPMC Williamsport: 570-321-1000
  • UPMC Lewisburg Surgery Center: 570-524-3338

Northern Pa. and Western NY

  • UPMC Chautauqua: 716-487-0141
  • UPMC Hamot: 814-877-3333
  • UPMC Kane: 814-837-8585
  • UPMC Northwest: 814-676-7901

Western Maryland

  • UPMC Western Maryland: 240-964-5555