We want to ease your stress and help you prepare for your stay or same-day surgery at UPMC Western Maryland.
We will do our best to provide a positive experience for you and your family before, during, and after your stay.
If you become unable to choose or communicate your wishes due to an accident or illness, your advance directives will determine who can make medical decisions for you. Advance directives are valuable tools for protecting your right to make medical choices. Fill out these forms to ensure we have your wishes on hand.
Our crisis hotline addresses urgent or emergency needs: 240-964-1399. Counselors are available 24 hours a day, 365 days a year, to provide face-to-face or crisis line intervention.
The charge master file (CMF) is a hospital’s regularly updated database containing the list of standard charges assigned to procedures, tests, services, drugs, and supplies associated with the delivery of medical care at the hospital.
You may receive financial aid at UPMC Western Maryland for hospital services based on income and insurance.
Accessing your medical records is easy. You can request authorization from your nurse during your stay at UPMC Western Maryland or download the form and follow the instructions for access.
Under the law, health care providers must provide an estimate of your bill for medical items and services if you do not have insurance or are not using insurance.
UPMC Western Maryland is committed to a proactive pain management approach using appropriate assessment and interventions based on your reported pain level. Your caregiver will do all they can to treat your pain safely and give you tools to manage it so you can be as comfortable as possible.
Communication among you, your support person, your provider, and our team is crucial when considering your plans after leaving the hospital. We want to ensure you have an appropriate plan in place to transition to your next level of care – whether it’s home, home with outside services, assisted living, or a skilled nursing facility for rehabilitation.
Our online patient portals allow you to conveniently access some of your medical records in the privacy of your own home.
We encourage you to promote safety by being well-informed of your own care. At UPMC Western Maryland, you can expect privacy and confidentiality during your visit or stay.
Pay your bill quickly and on time with our online payment portal, available at your convenience.
Our price transparency guides contain lists of complete hospital charges and hospital-shoppable services.
To protect the health of our patients, visitors, and staff, we prohibit tobacco use on the entire UPMC Western Maryland Campus on Willowbrook Road and at all other UPMC Western Maryland locations.
Your support persons are essential to your healing. General visiting hours are between 9 a.m. and 9 p.m., seven days a week.
Free wireless internet is available throughout the hospital.
Want to say thank you to your nurse? The DAISY (Diseases Attacking the Immune System) Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day.
Nominate a deserving nurse.
