Patient and Visitor Resources at UPMC Mercy

An important part of the care we provide at UPMC Mercy is to help our patients and their families become familiar with the services and amenities that are available at our hospital during their time here.

Find information:

• For patients of UPMC Mercy — what to expect before, during, and after your stay or same-day surgery.
• For visitors to UPMC Mercy — visiting hours and guidelines.
• Mercy Emergency Department Guide (PDF) 
• UPMC Mercy Patient Transfer Guide (PDF) — Important information for the support person when a patient is transferring to UPMC Mercy, including driving directions, parking, and hospital visitor information. It is especially helpful for transfers during the evening or nighttime hours.
• Amenities at UPMC Mercy — conveniences, services, and features.
• Medical records — learn how to get your health records.
• UPMC Mercy standard charges — see prices for treatments, services, drugs, and supplies.

Elevators

UPMC Mercy has several different elevators. Many times you will receive directions to use a specific colored elevator.

• Orange — Main tower elevators.
• Purple — Elevators across the bridge from the parking garage.
• Yellow — Elevators behind the cafeteria.
• Green — Glass elevators immediately next to the main entrance near the gift shop.

Information Desks

Main information desk

The main hospital information desk is on the Ground Floor, near the gift shop and green elevators.

The hours of operation are from 11 a.m. to 5 p.m.

Outside these times, you can call the operator by dialing “0” or calling 412-232-8111 from the tan phone located near the information desk.

Parking information desk

Parking operations' information desk is on the 1st Floor, across from the walkway to the garage.

An attendant is available from 5 a.m. to 9 p.m.