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As of Wednesday, Feb. 12, it is recommended that patients, visitors, and staff wear a mask when entering UPMC clinical buildings.
An E-Visit is an online alternative to a traditional office visit for certain non-emergency conditions. After completing a simple questionnaire in your patient portal about your symptoms, a provider will review your submission and provide you with an online diagnosis and treatment plan for common medical conditions within 24 hours.
E-Visits are available through the UPMC Central PA Portal for adults who currently have an established relationship with a UPMC primary care provider in central Pa.
To get started, log in to the UPMC Central PA Portal. Navigate to the menu located in the left-hand corner and select “E-Visit.”
E-Visits are available for the following conditions:
If you need treatment for a condition other than these, you can make an appointment with your UPMC primary care provider or visit a UPMC Urgent Care or UPMC Express Care location.
You must have an established relationship with a UPMC primary care provider and have a UPMC Central PA Portal account to complete an E-Visit.
E-Visits cost $38. You may pay with a credit card, debit card, or a health savings account. Please contact your insurance company to confirm before your visit.
To start an E-Visit, log in or create a UPMC Central PA Portal account. Navigate to the menu located in the left-hand corner and select “E-Visit.” You must be an established patient and have a UPMC Central PA Portal account to complete an E-Visit.
E-Visits are accessible 24/7. You will receive a response within 24 hours during normal business hours.
E-Visits are not for emergencies. If you have an urgent medical need, visit a UPMC Urgent Care or UPMC Express Care location. For a medical emergency, call 911 or go to the nearest emergency department.
All questionnaires are reviewed by a UPMC primary care provider in central Pa. The provider who reviews your E-Visit will send you a portal message to provide you with your diagnosis and treatment plan.
You’ll be treated by a UPMC primary care provider in central Pa. who is available at the moment you need care. Your regular primary care provider will have access to your diagnosis and treatment plan in your medical record.
Depending on your questionnaire responses, you may be advised to seek in-person care. Additionally, if you complete and submit your E-Visit but your provider deems your condition inappropriate for an E-Visit, they’ll let you know via a UPMC Central PA Portal message.
No. You’ll only be charged for an E-Visit if you receive an online diagnosis and treatment plan.
Each HSA has different rules on the different types of medical expenses that can be used for. Most of HSA accounts should be used to pay for E-Visit. We recommend you contact your HSA administrator to confirm.
Yes. Your provider can prescribe medications if you need them and send the online prescriptions directly to the pharmacy of your choice.
You will not need to use video for E-Visits, but you can upload a picture to help your provider understand your condition.
The UPMC Central PA Portal works with all internet browsers. Please make sure to update your internet browser to the latest version. You can also use the UPMC Central PA portal app on your mobile phone or tablet.
E-Visits are available through the UPMC Central PA Portal. Please see the UPMC Central PA Portal privacy policy.
No. To ensure your privacy and safety, each person must have a separate UPMC Central PA Portal account for all purposes, including online visits.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.
