​During Your Stay at UPMC Mercy

You are responsible for your personal belongings and valuables. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

If it is necessary to secure your belongings until someone can take them home for you, we strongly advise you to contact security to have them collected, inventoried, and secured. To make arrangements, please coordinate with your nurse.

Any personal items found throughout the hospital are turned over to the Security Department for safekeeping until claimed. To inquire about a lost item, call 412-232-7998.

We offer palliative care services for patients who are dying, and those with life-limiting illnesses.

The service emphasizes:

• Relief from pain and other distressing symptoms.
• Integration of physical, psychological, and spiritual aspects of patient care.
• Development of a support system to help patients live as actively as possible.
• Assisting the family to cope during the patient's illness and in bereavement.

Learn more about UPMC Palliative and Supportive Institute.

The pharmacy is located on the 1st Floor of UPMC Mercy. Learn more about the UPMC Mercy Health Center Pharmacy.

At UPMC Mercy, we strive to accommodate all of our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

• Sign language interpreters.
• Amplified phone receivers and TDD (telecommunications devices for the deaf).
• Closed-captioned television.
• Printed educational materials.
• Language interpreters/translators.

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

For information about spiritual care at UPMC Mercy, call 412-232-8198.

Find more information in our general patient resources section to help you prepare for your stay at UPMC Mercy.

• Pain control: Your nurses and doctors will work with you to help alleviate or control your pain levels during your stay.
• Organ donation: Learn more about becoming an organ or tissue donor.
• Discharge planning: Your nurse will work with you and your family to plan your discharge from UPMC Mercy.
• UPMC Patient Relations: You may have concerns during your stay at UPMC Mercy.
• Patient Rights and Responsibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.