View hospital services for patients and families while staying at UPMC Shadyside.
During your stay at UPMC Shadyside, you will meet many members of our care team. These include:
We have the primary responsibility for your care while you are in the hospital. We also may consult a specialist if needed.
We are responsible for your overall care. We perform many skills to help you get well and will teach you about your medicine and other important information. Please ask us if you have any questions about your care. You may notice nurses using electronic devices, such as smart phones and computers. Rest assured they are reviewing clinical information about your care and are not conducting personal business. We wear ceil (sky) blue and/or white scrubs.
Our primary function is to assist in your care. We will help you to the bathroom, take your vital signs, draw your blood work, and perform other special tasks with you. We wear hunter green scrubs.
We support the work of your doctors by assisting them with treating patients, performing procedures, and documenting your care. We may accompany your doctor or see you separately. In either case, our goal is to provide you with great care.
We are responsible for cleaning your room each day. Our goal is to ensure that every patient room is kept clean at all times. If you have any special requests, please feel free to contact Housekeeping directly at 412-623-2112. We wear grey tops and black pants.
We provide clerical support by answering call bells and phones, and we use the computer to assist with your care. We wear business casual.
We give you breathing treatments and oxygen therapy if needed. We wear navy blue scrubs.
We serve a variety of roles at UPMC Shadyside that include providing you with x-rays, imaging exams, and some cardiac testing. Many of us wear royal blue scrubs, although this can vary by department.
We work with care managers, your nurses, and doctors to coordinate your plan of care before admission, during your stay, and after you leave the hospital. We wear business attire that may be accompanied by a white lab coat.
We are responsible for coordinating your care, working with your insurance company, and planning for your discharge needs to assure a safe transition out of the hospital. We wear business attire that may be
Patient Relations at UPMC Shadyside provides concierge services — by request — for nonmedical needs, such as:
Please call 412-623-2014 for concierge services.
UPMC created Condition Help to increase the safety of patients while in the hospital.
It is a resource for UPMC Shadyside patients or family members to call:
Each UPMC hospital has a Condition Help phone number to dial. While in UPMC Shadyside, dial 3-3131 on one of our telephones. When you call, please give the operator:
The operator will immediately activate Condition Help. This alerts a team of medical professionals to come to the patient's room to assess the issue.
To protect the health of all patients, the staff at UPMC Shadyside wears gloves and other protective clothing for many aspects of your care.
These routine safety measures help shield patients and health care staff against many types of infections found in blood and other body fluids.
Casual contact will not spread many infections. However, contact with an infected person's body or body fluids can pose a risk if the blood or body fluid enters an opening in the skin, or makes contact with the skin that lines the eyes, nose, or mouth.
If you have any questions about infection precautions, please ask your nurse.
Cards and letters are delivered to patient care units on weekdays. Friends and relatives should address mail as follows:
Patient's Full Name
Patient's Room Number and Floor
UPMC Shadyside
5230 Centre Ave.
Pittsburgh, PA 15232
If mail comes to the hospital after discharge, we will forward it to the patient's home.
Give outgoing mail to your nurse or drop it off at the nurses station.
The U.S. Postal Service picks up outgoing mail Monday through Saturday. Public mailboxes are located in the lobbies of Posner Tower and the Shadyside Medical Building. Postage stamps are available for purchase in Lori's Gifts at UPMC Shadyside.
UPMC Shadyside provides palliative care services for patients who are dying or have life-limiting illnesses.
The palliative care service:
For a consult, call 412-623-3008.
At UPMC Shadyside, our goal is to meet our patients' nutrition needs and food preferences. Each day, you may choose food much like the comfort foods you eat at home, unless your doctor says otherwise.
A dietary host or hostess can help you plan your meal and answer any questions you have. You may also call the UPMC Shadyside Food and Nutrition contact number at 412-623-1659.
For a fee, patients or their visitors may order a guest tray for the patient room. To place an order call 412-623-0028.
The Hillman Pharmacy is located on the Ground Floor of UPMC Shadyside.
UPMC Shadyside is happy to provide our patients with phone and TV services.
To call an outside number from your hospital phone:
We close the phones to incoming calls from 10 p.m. to 6 a.m.
If you have any problems with the phone, please call Shadyside Patient Relations at 412-623-2014.
If you have impaired hearing, we have amplified phone receivers and TDD (telecommunications devices for the deaf). Ask your nurse for assistance.
We have courtesy phones for local calls located throughout UPMC Hillman Cancer Center at UPMC Shadyside:
To ensure the safety of patients, visitors, and staff, please comply with staff members' requests regarding UPMC policies. Follow hospital rules, and ask your visitors to do the same.
Security service is available 24 hours a day. You can reach Security at 412-623-2990 if you need assistance.
At UPMC Shadyside, we strive to meet all of our patients' and visitors' special needs or physical challenges.
For people with impaired hearing or communications needs, we offer:
If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.
Visit the UPMC Disabilities Resource Center for more about our special needs services.
UPMC Shadyside has chaplains of the Protestant and Catholic faiths at the hospital. They are available for ordinary pastoral care and in emergencies.
You can arrange for a visit or ask about religious services by calling the:
If you prefer, you may arrange to have your own clergy visit you. At our interfaith chapel, located in Posner Tower on the 1st floor, you can request:
The Hulme Meditation Area is a quiet place for reflection and relaxation. It's located near the Hopwood Garden and atrium on the ground level of Hillman Cancer Center at UPMC Shadyside.
Please leave valuables — such as jewelry, large amounts of cash, and sentimental items — at home.
Shadyside hospital security has a limited number of safe-deposit boxes. To secure valuables in a safe-deposit box, or to ask about lost and found items, call 412-623-2990.
UPMC Shadyside is not responsible for lost items that you decide to keep with you during your stay. These include:
UPMC will not replace any property lost, broken, stolen, or brought to you while you are a patient.
You can have visitors during your stay at UPMC Shadyside to provide emotional support.
You (or your representative, when appropriate) have the right — either verbally or in writing — to receive the visitors you appoint. You may also withdraw or deny consent for visitation at any time.
Visitors may include, but are not limited to:
Please talk with your nurse to arrange visiting hours that work for you, your care team, and your family.
General visiting hours are 9 a.m. to 9 p.m. daily for most inpatient units.
Some specialty care units observe different visiting hours. Check with your loved one’s nurse for more information.
For information about your condition by phone, choose one family member or friend to call the patient care unit. That person can then relay the information to others as you wish.
Visit our general UPMC patient resources section to help you prepare for your stay at UPMC Shadyside.
Learn more about what to expect before your stay and after your stay at UPMC Shadyside.
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