Visitors and support persons are an essential part of healing. Learn about the most recent changes before visiting any UPMC care setting.
Information for Visitors and Support Persons
9 a.m. to 9 p.m.
24-hour visitation
Overnight visitation will be allowed for adult patients in private rooms under the following circumstances:
Visitors who meet the criteria to visit overnight must register and receive approval to remain during Quiet Hours of 9 p.m. to 6 a.m.
Friends and family who arrive and wish to visit between 9 p.m. and 6 a.m. must register at the Visitor Check-in on the first floor of the hospital, located in or near the Emergency Department.
At Visitor Check-in, visitors will be asked for their names and for the name of the patient they are visiting. Security will contact the appropriate charge nurse for the visit to be approved. If approved, the visitor(s) will be given a badge that must be visibly worn during the visit. Similar practices are standard at many hospitals.
If the nursing staff is aware of a visitor who is already onsite at 9 p.m. and falls under the exception guidelines listed above, they can provide a badge to the visitor. The visitor(s) does not need to go to Visitor Check-in.
Please visit our COVID-19 Visitor Restrictions page for the most up-to-date visitor guidelines.
Learn more about patients and visitors code of conduct.
Find out about the dining options, gift shop, and other amenities available to visitors at UPMC West Shore.
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