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Frequently Asked Questions

Do I need to make an appointment to visit UPMC Urgent Care?

Walk-ins are always welcome. No appointment is necessary.

Can I preschedule an appointment at UPMC Urgent Care?  

You can book your appointment online in advance or walk right in – seven days a week.

Schedule an appointment online for:

  • COVID tests
  • Illnesses
  • Injuries
  • Physicals (excludes DOT)
  • Vaccines including flu (age 4 and older)
  • COVID-19 vaccine (age 12 and older, available in Fall 2024)

MyUPMC users can schedule an appointment directly in the patient portal.

UPMC Urgent Care provides patients, including those who walk in or schedule online, high quality, prompt, and efficient care.

Tips to Help You Get the Most From Your Prescheduled or Walk In Visit

  • Prescheduled appointments are available during certain hours, seven days a week.
  • Please do not schedule more than one appointment on the same day for the same person and condition.
  • Only one prescheduled appointment time will be honored for the same patient on the same day.
  • Patients who preschedule an appointment will be seen as close as possible to their scheduled time, regardless of patient arrival time.
  • Arriving early for a prescheduled appointment may not expedite care.
  • Patients arriving too late for a prescheduled appointment may be considered a walk-in visit.
  • Walk-in patients are welcome at any time.
  • Walk-in patients are generally seen in the order they arrive.
  • Some patients may be seen ahead of others based on their medical needs.
  • Prescheduling an appointment online is not available at UPMC Urgent Care locations in central Pa. and western Maryland.

Is COVID-19 testing available at UPMC Urgent Care locations?

COVID-19 testing is available – with or without a referral or written order from a medical provider. UPMC Urgent Care can support your COVID-19 travel screening testing needs. 

UPMC Urgent Care will honor a prescription for PCR (polymerase chain reaction) testing from a UPMC provider for patients with or without COVID-19 symptoms or for patients who are pre-procedure. “Asymptomatic” are patients without COVID-19 symptoms. “Symptomatic” patients have COVID-19 symptoms.

Antigen testing, sometimes referred to as a “rapid test,” is limited to patients who are between age two (2) and 40. Patients outside of that age range can be tested via PCR. Medical referrals for a rapid antigen test are not accepted. For a rapid antigen test, a patient must be seen at the Urgent Care office by an Urgent Care provider.

Schedule a COVID-19 test online at select UPMC Urgent Care locations.

COVID-19 Test Without a Written Referral or Written Order

We now offer patients to schedule appointments online or walk-in. Patients do not have to have a provider visit. If they do not have an order, one of our staff are able to order the test for the patient. Medical evaluations are provided for ‘walk-in’ patients during regular business hours.

Where is the nearest UPMC Urgent Care?

UPMC Urgent Care has convenient locations throughout western Pennsylvania.

Find an urgent care location near you.

When are UPMC Urgent Care facilities open?

UPMC Urgent Care facilities in western Pa., and western Md., are open 7 days a week, 8 a.m. to 8 p.m.

On certain holidays, we operate limited hours. Call your local UPMC Urgent Care center to confirm holiday hours of operation.

When is it appropriate to visit UPMC Urgent Care?

With no appointment necessary, UPMC Urgent Care centers can be a great option when you're seeking convenient medical services or treatments.

We offer express care for minor illnesses and injuries, such as:

  • Cold and flu
  • Bronchitis, earaches
  • Allergies
  • Infections
  • Cuts, scrapes, and stitches
  • Sprains, strains, and broken bones

Is there anything you cannot treat at UPMC Urgent Care?

There are times when it is not appropriate to visit UPMC Urgent Care and you should instead seek emergency medical attention. These include chest pain, stroke, heart attack, abdominal pain, shortness of breath, and other serious health conditions.

If you think you are experiencing a life-threatening condition, call 911 or seek immediate medical attention at the nearest emergency department.

See our table outlining when to visit UPMC Urgent Care, your doctor, or the emergency department.

Does UPMC Urgent Care treat children?

Yes. UPMC Urgent Care welcomes patients of all ages.

How will my doctor learn about my care and diagnosis?

One of the benefits of visiting UPMC Urgent Care is that we keep your doctor informed of your visit so they can follow up with you as needed. No matter who you choose as your primary care provider or what insurance you have, we provide the same level of care, which includes engaging your physician. This team-based approach helps you and your doctor make the best medical decisions for you.

What do I need to bring with me when I visit UPMC Urgent Care?

When you visit UPMC Urgent Care, please be sure to bring:

  • A form of identification
  • Your insurance card
  • A form of payment

We offer convenient payment options including cash, check, or credit card. Insurance co-payments are due at time of service.

What insurance plans does UPMC Urgent Care accept?

UPMC Urgent Care accepts most major insurance. To find out if UPMC Urgent Care accepts your insurance plan, call the urgent care location prior to your visit for treatment.

How much will my Urgent Care visit cost if I don't have health insurance?

Self-pay options, if you do not have insurance coverage:

  • Routine UPMC Urgent Care exam $115 due at  the time of service
  • Additional fees apply for labs, x-rays and procedures
  • Patients are responsible for any external lab fees associated with Urgent Care visits
  • Please ask Urgent Care staff for more information about self-pay options

Want to join the UPMC Urgent Care Team?

UPMC Urgent Care employs a wide range of clinical and support staff including:

  • Physicians
  • Nurse practitioners
  • Physician assistants
  • Medical assistants
  • Patient information coordinators
  • Radiology technicians

Visit the UPMC Careers website to learn more about UPMC Urgent Care career opportunities.