For UPMC Ear, Nose, and Throat Patients

Here's what you need to know as a new or current ENT patient at UPMC.

UPMC ENT Office Hours and Availability

Weekly office hours and patient appointments vary across UPMC ENT practices throughout Pa., New York, and Maryland.

But you can reach a doctor from any UPMC ENT practice during office hours. And an ENT resident is on call 24 hours a day for urgent and emergency care.

During off-hours, a call service answers our phones.

For all non-urgent calls, the operator will take a message, and we'll call you back the next working day.

If your problem is urgent, they will contact your doctor, who will call you back as soon as possible.

Making Appointments for ENT Care at UPMC

To make an appointment, contact a UPMC ENT office near you or use your patient portal.

When speaking with an appointment scheduler:

• Tell them which doctor you would like to see.
• What problem you're having.
• If it's your first visit to the ENT office.

For people who are deaf, hard of hearing, deaf-blind, or speech-disabled, you can call 800-654-5988.

What to Bring to Your ENT Appointment 

Please bring:

• A photo ID.
• Your health insurance cards.
• Any applicable co-payment.
• A referral from your PCP if your visit requires it.

If you or your PCP haven't already sent the following to our ENT office, be sure to bring your:

• X-rays.
• CT or MRI scans.
• Lab reports.
• Medical records.

Please arrive at the office 10 minutes prior to your appointment to complete any paperwork we need. If you're a new patient, please bring your completed new patient questionnaire with you.

Insurance or Payment for ENT Care at UPMC

UPMC ENT offices:

• Accept most major health insurance plans.
• Collect all copays and any services not covered by your insurer on the day of service.

Paying your ENT bills online

You can pay your UPMC bills online through:

• Your patient portal account.
• Our safe, secure bill pay website.