Telemedicine is a broad term referring to the use of telecommunications technology by providers to diagnose and treat patients. It connects them remotely, often in real-time, through computers, smartphones, or tablets.
UPMC offers telemedicine for both inpatient and outpatient care.
Many people use telemedicine from their homes, while some visit outpatient centers that have the technology to connect to UPMC providers.
Providers can also connect with each other to consult on patient care.
UPMC offers telemedicine for primary care and nearly all specialties.
Video visits are like in-person visits where you can both ask and answer questions, and the provider can view a specific area of your body with the camera, such as an incision. They can also order prescriptions, tests, and treatments.
UPMC uses secure, HIPAA-compliant platforms for telemedicine, so your personal information is always safe.
Go to the UPMC Find a Doctor site to search for your current or a new doctor. From there, you can book a video or in-person visit.
You can also call your doctor's office to make a virtual appointment.
Wait times will vary by provider, day, and time.
Certain on-demand services -- like UPMC virtual Urgent Care — don't require appointments.
You can select the first available provider or browse their profiles and choose who you want to see.
Telehealth reimbursement varies depending on the payor. Many private and government health care plans have expanded telehealth coverage.
Contact your health plan and as if they cover or reimburse for UPMC video visits.